Update on User Data Recovery
In the past few days, we've been working hard trying to recover some of our Users' data that's been corrupted after the Server Outage last weekend. Most of them are recovered by now, but there's still some that we just won't be able to recover without your password.
One of the reasons why we decide to build Remobo is to make "Network Security" a choice for everyone. We highly value our user's Privacy, and have this philosophy of not to keep user's private data, like passwords, on our servers AT ALL. This makes it very difficult to recover some of your Account Records like Login Credentials, which are encrypted with your own password.
All our Servers are designed with redundant backups, but in the incidents of last weekend's Server Outage, both the primary and backups were crashed with corrupted data under loads. We'll redesign the back-end servers to make sure this won't happen again. (I'll write more on this in later posts...)
Most of you should have no problem logging in by now. For those of you who still cannot login with the right UserID/Password, here what you can do:
1) Reset your password. From the Login Window of Remobo, there's a "Reset Password" link that walk you thru resetting password. Choose the "Forgot your password" options, and fill in your UserID and Email Address used when registering your UserID. They'll be matched against our stored records. And an email will be sent to you for new passwords.
Notice that, after the password recovery, you may still notice that some of your buddy list is missing, which is also the casualties of last weekend's Server Outage. Please manaully add all your buddies back. Sorry for the inconvenience.
2) Register new Remobo Account. We know that, in the past, there're quite a few users experiencing errors while registering private key from their Remobo client. The latest version, v0.20.8, has addressed most of this kind of problems. If you still encounter errors while registering new UserID, now you can aslo do it from our web page:
http://www.remobo.com/register.php
After registration from the web page above, you can login from any Remobo Client with the newly registered UserID.
Notice that, in Remobo, you can login with single UserID from multiple machines. So, you can either create multiple new accounts and make buddies of each other, or use a single Account and login from all your machines.
We are really sorry for all the inconvenience on some of you from this user data loss. Please let us know of any problems you may still have. You can post it on our Forum, or write to "support (at) remobo (dot) com".
